You and your doctor

Two people in discussion Developing a good working relationship with your doctor and other healthcare workers can help your health in the longterm.

Nurses and pharmacists are also an excellent source of support and advice on all aspects of your treatment (including adherence and side effects).

They are able to make referrals to other professionals, including dieticians, psychologists and social workers.

Both you and those involved in your care have certain rights and responsibilities.The following lists include some of your rights and responsibilities as a patient and things you can do to help.

Your rights as a patient

To be seen within 30 minutes of your appointment. If they are running late, you should expect an explanation.
To be fully involved in all decisions about your treatment and care.
To be treated with respect and confidentiality.
To have different options for treatment explained to you. This should include the risks and benefits of each option.
For your records to be kept securely. They should be available for you to see if you ask.
To choose whether to take part in research trials. This will not affect your current and future care.
To make a complaint about your treatment. Any complaint must be fully investigated. Again, this must not affect your future care.
To have a second opinion from a suitably qualified doctor.
If you write to your hospital or clinic, you should have a written response within 14 days.
To change your doctor or treatment centre without it affecting your future care. You do not have to give a reason for changing doctors or clinics. However, if there has been a misunderstanding, then giving a reason can sometimes help resolve the problem. If you have generally been happy with your treatment, then changing your doctor or clinic should be a last resort.
To have test results and a summary of your history forwarded to your new doctor or treatment centre.

Things you can do to help

Find a clinic that is convenient to you and that you feel comfortable with.
Find a doctor who you like. If you are a woman and want to see a female doctor then ask for this.
Make a list of things you want to discuss with your doctor. Remember to take it to your appointment!
Ask to see the same doctor at each visit. This is important. It’s difficult to develop a good relationship if you always see a different doctor.
Have your routine bloods taken 2-3 weeks before your regular clinic visits so the results are ready for your appointment.
Turn up for your appointments on time. Tell the clinic if you can't make it. Then they can give your slot to another patient.
Treat all people involved in your care with the same respect you would wish to receive yourself.
Listen carefully to the health advice that you are given, and act upon it.
If you don't understand something, ask your doctor to explain it again or in a different way.
Be honest with those caring for you. Tell them about any other drugs that you are taking. This includes legal and illegal drugs or complementary treatment.
Be honest with those caring for you. Tell them about any other drugs that you are taking. This includes legal and illegal drugs or complementary treatment.
Be honest about your level of adherence. If those managing your care don’t know you are having problems, they can’t help.

Information about the NHS

Further advice on your NHS rights are detailed in the Department of Health booklet Your Guide to the NHS available by phoning 0800 555777

Information about healthcare services including core principles and on how to make a complaint are available on the NHS website.www.nhs.uk

NHS website
Your Guide to the NHS PDF (link current Nov 2007)