1. How useful was the information on your last call to the phoneline or your last email/web question?

Very
Slightly
Not at all

2. Is this the first time you used the service

Yes
No

3. What was the level of language used in the call to discuss treatment information or web/email reply?

Too difficult
About right
Too simple

4. Are you satisfied with the communication skills of the person you spoke with (if you have used the phoneline service)?

Very
Quite
No opinion
Not very much
Not at all

5. Are you satisfied with the timing of the service (Mon-Wed: 12-4 pm) for the phoneline or the promptness of the Q&A service?

Yes
No

If not, what times would you prefer (for the phoneline)?

6. Are you satisfied with the length of the conversation (if you have used the phoneline service)?

Too long
About right
A bit short
Too short

7. Did you require printed materials?

Yes
No

8. Do you intend to use the service again?

Yes
No

9. Would you recommend the service to a friend?

Yes
no

10. How did you hear about this helpline/Q&A service?

Please Select Friend / word of mouth i-Base Publication Poster/ Card From a medical professional / in the clinic Advert other

11. In which country are you based?

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